![]() ![]() You can get a copy of this brochure by visiting a TD branch or by calling one of our contact centres. If you or your attorney has additional concerns, you can follow our complaint handling process which is available at td.com/to-our-customers/resolving-your-problems/comments.jsp and in the TD brochure, If you have a problem or concern. If we do not accept the POA or the instructions your attorney provides, we will, where appropriate, provide you or your attorney with the details why and, where appropriate, we will recommend how the issues may be resolved. your attorney's instructions are in conflict with one or more of our policies or procedures.your attorney’s instructions do not appear, in our judgment, to be in your best interest or we have concerns about potential financial abuse or.your attorney’s instructions are outside the terms of the POA.the POA provided does not meet the applicable provincial or territorial requirements (e.g.we cannot verify your identity or that of your attorney.In some circumstances, we may not be able to accept the POA or allow the attorney to complete the transaction requested, or we may not follow the attorney's instructions. If the POA and the instructions are acceptable to us, we will need to collect personal identification from your attorney and, in some cases, from you as our customer, to meet our obligations to identify you. ![]() We will provide you with an estimate of the time we need to complete the review. In these circumstances, we will let you or your attorney know that we are reviewing the POA further.
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